Help Desk Manager for Call Center
Dove Technologies, Inc Dove Technologies, Inc Florence, SC Florence, SC Full-time Full-time Estimated:
$54.
2K - $68.
6K a year Estimated:
$54.
2K - $68.
6K a year 10 days ago 10 days ago 10 days ago Overview:
We are seeking a Help Desk Manager for a Call Center.
As a Call Center Manager, you will be responsible for providing assistance to receptionist and dispatchers to ensure smooth transition from inbound calls through field technician dispatch and resolution.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide technical support for Printers and Copiers - Document all customer interactions and resolutions accurately in our ticketing system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction
Experience:
- Previous experience as a Help Desk Manager in a call center is required.
- Excellent communication skills, both verbal and written - Ability to effectively troubleshoot technical issues and provide solutions - Detail-oriented with strong organizational skills We offer competitive pay, comprehensive benefits package, including health insurance, retirement plan, paid time off.
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position.
Job Type:
Full-time Pay:
$45,000.
00 - $55,000.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$54.
2K - $68.
6K a year Estimated:
$54.
2K - $68.
6K a year 10 days ago 10 days ago 10 days ago Overview:
We are seeking a Help Desk Manager for a Call Center.
As a Call Center Manager, you will be responsible for providing assistance to receptionist and dispatchers to ensure smooth transition from inbound calls through field technician dispatch and resolution.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide technical support for Printers and Copiers - Document all customer interactions and resolutions accurately in our ticketing system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction
Experience:
- Previous experience as a Help Desk Manager in a call center is required.
- Excellent communication skills, both verbal and written - Ability to effectively troubleshoot technical issues and provide solutions - Detail-oriented with strong organizational skills We offer competitive pay, comprehensive benefits package, including health insurance, retirement plan, paid time off.
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position.
Job Type:
Full-time Pay:
$45,000.
00 - $55,000.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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